Shipping policy

Shipping Policy

Last Updated: 11 August 2026

Welcome to Mighty Fit Marketplace, operated by Fitnext Wellness LLP. We aim to provide a smooth, reliable, and transparent delivery experience for all our customers.

This Shipping Policy explains how orders placed through the Mighty Fit Marketplace are processed, shipped, and delivered.

1. Order Processing

Orders placed on Mighty Fit Marketplace are processed after successful payment confirmation and order verification.

Orders are generally processed within 1–2 business days.

Orders placed on Sundays, public holidays, or outside our processing hours may be processed on the next business day.

In certain circumstances, processing may take longer due to:

  • Product availability

  • Seller/vendor processing time

  • Payment verification

  • High order volumes

  • Promotional periods

  • Operational or logistical issues

  • Unforeseen circumstances

If there is a significant delay in processing your order, we may contact you using the contact details provided at the time of purchase.

2. Shipping & Delivery Time

Once an order has been dispatched, the estimated delivery time will depend on the customer's location, seller/warehouse location, courier partner, and other logistical factors.

Typical delivery timelines are:

  • Metro & major cities: approximately 2–5 business days

  • Other locations: approximately 3–7 business days

  • Remote or difficult-to-service locations: approximately 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer during:

  • Public holidays

  • Festivals

  • Sale events

  • Extreme weather

  • Natural disasters

  • Courier disruptions

  • Government restrictions

  • High-volume periods

  • Other circumstances beyond our reasonable control

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product weight and dimensions

  • Seller/warehouse location

  • Courier service

  • Delivery service selected

Any applicable shipping charges will be clearly communicated to the customer before payment.

4. Free Shipping

Mighty Fit may offer free shipping on selected products, orders, locations, promotional campaigns, or minimum order values.

Free shipping eligibility may vary from time to time and will be displayed on the website or checkout page where applicable.

5. Marketplace Seller Shipping

Products listed on Mighty Fit Marketplace may be supplied or fulfilled by different sellers, brands, distributors, or warehouses.

Depending on the product, an order may be:

  • Shipped directly by Mighty Fit

  • Shipped by a marketplace seller

  • Shipped from a third-party warehouse

  • Shipped from one of our fulfilment locations

As a result, products from the same order may occasionally be shipped separately.

Customers will not normally be charged additional shipping merely because an order is split into multiple shipments, unless the applicable shipping terms clearly state otherwise.

6. Order Tracking

Once an order has been dispatched, tracking information may be provided to the customer through the registered email address, mobile number, WhatsApp, order page, or other available communication channels.

Customers can use the tracking information provided to check the status of their shipment.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

The address should include:

  • Full name

  • House/flat/office number

  • Building/street details

  • Locality

  • City

  • State

  • PIN code

  • Valid contact number

Mighty Fit is not responsible for delivery delays or failed delivery caused by an incorrect, incomplete, or inaccurate address provided by the customer.

If an order has not yet been dispatched, customers may contact us to request an address correction. Address changes cannot always be guaranteed once an order has been dispatched.

8. Failed Delivery Attempts

The courier partner may make multiple delivery attempts depending on the destination and courier service.

Delivery may fail because of:

  • Customer unavailable

  • Incorrect address

  • Incorrect phone number

  • Customer refusing delivery

  • PIN code/serviceability issues

  • Customer not responding to the courier

  • Other circumstances at the delivery location

If an order is returned to the seller or warehouse after unsuccessful delivery attempts, additional shipping charges may apply for re-shipment, where applicable.

9. Delivery to Remote Locations

Some remote, restricted, or difficult-to-service locations may have limited courier availability.

If a delivery location is not serviceable, Mighty Fit or the relevant seller may contact the customer to arrange an alternative solution or cancel the order and process an eligible refund.

10. Damaged Package at Delivery

Customers are advised to check the outer packaging at the time of delivery.

If the package appears:

  • Damaged

  • Opened

  • Torn

  • Wet

  • Tampered with

  • Otherwise compromised

the customer should, wherever reasonably possible:

  1. Refuse delivery if the package is visibly severely damaged or tampered with.

  2. Take photographs of the package.

  3. Record an unboxing video if accepting the package.

  4. Contact Mighty Fit as soon as possible.

Any claim for a damaged or tampered product will be reviewed in accordance with our Refund & Return Policy.

11. Missing Items

If an order contains multiple products and one or more products are missing, customers should contact Mighty Fit as soon as possible after delivery.

Please provide:

  • Order ID

  • Photograph of the received package

  • Shipping label

  • Photograph/video of the package contents

  • Details of the missing product

We will investigate the matter with the relevant seller, warehouse, or courier partner.

12. Wrong Product Delivered

If you receive a product different from the product ordered, please do not open or consume the product.

Contact Mighty Fit through:

Email: Fitnextwellness@gmail.com
WhatsApp: +91 70230 10694

Please provide your Order ID and photographs of the product and shipping label.

If the claim is verified, Mighty Fit may arrange a replacement, return, or eligible refund.

13. Order Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Cancellation requests should be made as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/refund process.

14. Shipping Delays

Mighty Fit works with third-party logistics and courier partners to deliver orders.

Although we make reasonable efforts to deliver orders within the estimated timeframe, we cannot guarantee delivery on a specific date.

Mighty Fit will not be responsible for delays caused by circumstances beyond our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Strikes

  • Transport disruptions

  • Courier delays

  • Government restrictions

  • Public holidays

  • Festivals

  • Incorrect customer information

  • Remote-area delivery issues

  • Other unforeseen circumstances

15. Undelivered or Returned Shipments

If a shipment is returned to the seller or warehouse because it could not be delivered, Mighty Fit may contact the customer to confirm whether re-shipment is required.

Additional shipping charges may apply for re-shipment where the failed delivery was caused by circumstances attributable to the customer, such as an incorrect address, unavailability, or refusal to accept the package.

If re-shipment is not possible, an eligible refund may be processed after applicable deductions, if any.

16. Products With Special Delivery Requirements

Certain products may have special storage, handling, or delivery requirements.

Customers should follow all storage and handling instructions provided on the product packaging after delivery.

Mighty Fit may restrict shipping of certain products to locations where safe or compliant delivery cannot be reasonably ensured.

17. International Shipping

Unless specifically stated otherwise on the product or checkout page, Mighty Fit Marketplace currently provides shipping within India only.

International shipping is not available unless expressly offered for a particular product or order.

18. Contact Us

For shipping, delivery, tracking, or order-related questions, please contact:

Mighty Fit Marketplace
Operated by Fitnext Wellness LLP

Email: Fitnextwellness@gmail.com
WhatsApp: +91 70230 10694
Instagram: @Store.MightyFit
Website: www.mightyfit.in

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

When contacting us, please provide your Order ID so that our team can assist you quickly.

19. Policy Updates

Mighty Fit reserves the right to modify or update this Shipping Policy from time to time.

Any changes will be published on the Mighty Fit website and will become effective from the date stated in the updated policy.