Refund policy

Refund & Return Policy

Last Updated: 11 August 2026

Welcome to Mighty Fit Marketplace, operated by Fitnext Wellness LLP. We aim to provide our customers with genuine, quality fitness, nutrition, wellness, and lifestyle products.

This Refund & Return Policy explains when a customer may request a return, replacement, or refund for an order placed through the Mighty Fit Marketplace.

1. General Policy

Products purchased through Mighty Fit Marketplace may be eligible for return, replacement, or refund subject to the conditions mentioned below.

Because many products sold on our marketplace are food, nutritional supplements, wellness products, personal-care products, and other consumable items, opened or used products generally cannot be returned for hygiene, safety, and quality-control reasons.

Customers are requested to inspect the package and product carefully immediately after delivery.

2. Eligible Reasons for Return or Refund

A customer may request a return, replacement, or refund if:

  • The product received is damaged during transit.

  • The product received is incorrect or different from the product ordered.

  • The product is missing from the package.

  • The product received is expired or has an incorrect/invalid expiry date.

  • The product appears to be tampered with, including a broken or damaged seal.

  • The product has a manufacturing defect.

  • The product received does not match the product description or specifications listed on Mighty Fit Marketplace.

  • The order was cancelled by Mighty Fit or the seller after payment was successfully collected.

  • The product is otherwise determined by Mighty Fit to be eligible for a refund or replacement.

3. Products That Cannot Normally Be Returned

For health, hygiene, safety, and quality reasons, the following products are generally non-returnable once opened or used:

  • Whey protein and other protein powders

  • Mass gainers and weight gainers

  • Creatine and pre-workout supplements

  • Vitamins and minerals

  • Capsules and tablets

  • Fish oil and Omega-3 supplements

  • Collagen products

  • Gummies

  • Shilajit and other wellness products

  • Peanut butter and other food products

  • Protein bars and snacks

  • Personal-care products

  • Products with broken seals or opened packaging

  • Products that have been used, consumed, mixed, or altered

However, if such a product is received damaged, defective, expired, incorrect, or tampered with, the customer should contact Mighty Fit and provide the required evidence. The case will be reviewed individually.

4. Return Request Period

Customers should report any issue with their order within 48 hours of delivery.

For damaged, incorrect, missing, expired, or tampered products, customers should contact Mighty Fit as soon as possible after delivery.

Return requests submitted after the applicable period may be rejected unless the issue could not reasonably have been identified earlier or Mighty Fit approves the request as an exception.

5. Unboxing Video & Evidence

For certain high-value, fragile, damaged, tampered, or disputed orders, Mighty Fit may request:

  • Unboxing video

  • Photos of the outer shipping package

  • Photos of the shipping label

  • Photos/videos showing the product and damage

  • Photos of the product seal

  • Batch number and expiry date

  • Invoice/order details

  • Any other information reasonably required to investigate the claim

Customers are strongly encouraged to record an uninterrupted unboxing video for their order, particularly for high-value products.

Failure to provide requested evidence does not automatically mean that a claim will be rejected, but it may affect our ability to verify the claim.

6. Wrong Product Received

If the customer receives a product different from the product ordered:

  1. The customer should contact Mighty Fit within 48 hours of delivery.

  2. The customer should provide photographs of the product and shipping label.

  3. Mighty Fit will verify the order and product details.

  4. If the claim is approved, Mighty Fit may arrange a replacement or refund.

  5. The incorrectly delivered product may need to be returned before a replacement or refund is processed.

Customers should not use or consume an incorrectly delivered product.

7. Damaged or Tampered Product

If a product arrives damaged or appears tampered with, the customer should:

  • Take photographs of the package before opening, wherever possible.

  • Record an unboxing video.

  • Photograph the damaged product and packaging.

  • Contact Mighty Fit within 48 hours.

If the claim is verified and approved, Mighty Fit may provide a replacement or refund.

If the package is visibly damaged at the time of delivery, the customer is encouraged to refuse delivery where reasonably possible and immediately notify Mighty Fit.

8. Expired Product

Customers should check the expiry/best-before date after receiving the product.

If an expired product is received, the customer must contact Mighty Fit within 48 hours of delivery and provide photographs clearly showing:

  • Product name

  • Batch/lot number

  • Expiry/best-before date

  • Product seal

  • Shipping label, where applicable

If verified, Mighty Fit will arrange an appropriate replacement or refund.

9. Customer Change of Mind

Returns due solely to a customer's change of mind, incorrect selection, dislike of taste/flavour, or personal preference are not guaranteed, particularly for opened or consumable products.

Any return accepted as an exception will be subject to product condition, seller terms, logistics feasibility, and Mighty Fit's approval.

10. Refund Eligibility

Once a return/refund claim has been approved, the refund may be issued through the original payment method or another appropriate payment method supported by Mighty Fit.

Depending on the payment method, bank, payment gateway, or financial institution, the actual crediting time may vary.

The customer will be notified once the refund has been initiated.

11. Refund Amount

Where a refund is approved due to:

  • Wrong product

  • Damaged product

  • Manufacturing defect

  • Expired product

  • Tampered product

  • Missing product

  • Cancellation by Mighty Fit/seller

Mighty Fit will generally refund the amount paid for the affected product/order, subject to the specific circumstances of the case.

Any shipping, convenience, platform, or other charges will be handled in accordance with the applicable order terms and circumstances.

12. Partial Refunds

In certain circumstances, Mighty Fit may issue a partial refund instead of a complete refund.

A partial refund may be considered where:

  • Only part of an order is affected.

  • Only some items are missing or damaged.

  • The customer has received a product with a verified issue affecting only part of the order.

  • Mighty Fit determines that a partial refund is an appropriate resolution.

13. Replacement

Where available, Mighty Fit may offer a replacement instead of a refund.

Replacement availability may depend on:

  • Product stock

  • Seller inventory

  • Product batch availability

  • Delivery location

  • Manufacturer/seller availability

If a replacement is not available, an eligible refund may be offered.

14. Return Shipping

If the return is approved because the product was:

  • Wrongly delivered

  • Damaged

  • Defective

  • Expired

  • Tampered with

  • Incorrectly fulfilled by the seller

Mighty Fit or the relevant seller may arrange the return logistics.

Customers should not independently ship products back unless instructed to do so by Mighty Fit.

For returns requested for reasons attributable to the customer, the customer may be responsible for applicable return shipping costs, where a return is accepted.

15. Refund for Cancelled Orders

If an order is cancelled before dispatch and payment has already been collected, an eligible refund will be initiated.

If an order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return/refund process.

16. Marketplace Seller Responsibility

Mighty Fit Marketplace may host products supplied or fulfilled by third-party sellers/vendors.

Where applicable, the seller/vendor is responsible for ensuring that:

  • Products are genuine and legally saleable.

  • Products are correctly described.

  • Products are within their applicable shelf life.

  • Products are appropriately packaged.

  • Products are dispatched in suitable condition.

  • Orders are fulfilled accurately.

  • Applicable return/refund obligations are honoured.

Mighty Fit may coordinate with the seller/vendor to investigate and resolve customer claims.

17. Fraudulent or Abusive Claims

Mighty Fit reserves the right to investigate refund and return requests.

We may reject or restrict claims where there is reasonable evidence of:

  • Repeated fraudulent refund requests

  • Product misuse

  • Product alteration

  • Deliberate damage

  • Missing product packaging

  • False or misleading information

  • Abuse of the return/refund process

This does not affect a customer's legitimate rights under applicable law.

18. Refund Processing Time

Once a refund has been approved, Mighty Fit will initiate the refund within the applicable processing period.

The time taken for the amount to appear in the customer's bank account, card, wallet, or payment account may depend on the payment gateway, bank, card issuer, or other financial institution.

19. How to Request a Refund or Return

Customers should contact Mighty Fit through the customer support channel provided on the website/order page and provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return/refund

  • Photographs/videos, where applicable

  • Batch number and expiry date, where applicable

  • Any other information requested by the support team

Our team will review the request and communicate the next steps.

20. Important Note for Supplements & Consumable Products

Customers should carefully verify the product name, flavour, size, quantity, ingredients, and other specifications before placing an order.

Once a consumable product has been opened, used, consumed, mixed, or otherwise tampered with, it generally cannot be returned unless the issue relates to a verified defect, damage, expiry, tampering, incorrect product, or another eligible reason.

Customers should not consume any product if the packaging or seal appears damaged, tampered with, or otherwise unsafe.

21. Policy Changes

Mighty Fit reserves the right to modify or update this Refund & Return Policy from time to time.

Any updated policy will be published on the Mighty Fit website and will apply from the effective date stated in the updated policy.

22. Contact Us

For questions regarding returns, replacements, or refunds, customers may contact Mighty Fit through the contact details provided on our website.

Mighty Fit Marketplace
Operated by: Fitnext Wellness LLP
Website: www.mightyfit.in
GSTIN: 08AAJFF8922D1ZD

By placing an order through Mighty Fit Marketplace, the customer acknowledges that they have read and understood the applicable Refund & Return Policy.